Frequently Asked Questions

Q:  Where does the installation process entail? A:  The installation process entails that a small management device is installed on either the main water meter or main Kwh electrical meter from Council. Q:  Can one fit the devices your self? A:  Yes, if the water...

There is often a time lag between when you become the new owner of a property, and when your local council or municipality is formally notified of this change of ownership.. As a result, the bill may have been sent to the previous owner. When your local council or...

If you see flowing or trickling clear water on a road, footpath or nature strip that is not a result of rainfall, or a damp patch that doesn’t dry up after a couple of days, you can complete a 'Report a Leak' form or call our 24 hour faults and emergencies team on +27...

With Urban Utilities it’s important for us to ensure that all clients have the right to fair billing from council and utility suppliers With our key management processes and account strategies we can ensure that all our clients are billed according to there property...