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Accounts & Billing

With Urban Utilities it’s important for us to ensure that all clients have the right to fair billing from council and utility suppliers

With our key management processes and account strategies we can ensure that all our clients are billed according to there property consumption’s and not according to estimations.

Some points to note for accounts and billing

How can I arrange for another person to have authority to manage my account?
If you would like another person to have authority to manage your account, you must provide us with a written authority.

Written authority is either:


A signed letter including:

  • the account holders full name
  • the property address
  • the postal address and/or account number
  • the authorised persons full name and contact details
  • the signature of the account holder

Completion of our online Authority to act form

Alternatively you can access a printable copy of the form here or by calling us at Urban Utilities on +27 (0) 87 551 0834

Once your written authority is received, the details of the authorised party will be recorded on the account within five working days.

It is a good idea to add your partner to the account, as this gives you the flexibility that either person can ask us any question related to the account, and we can give either person full access to the account information.

By law, we can only give information to a person who is named on the account.


Are water & electricity consumption charges the same for each region?

Urban Utilities provide services to clients across South Africa and work closely with all council, Municipalities and utility suppliers.  Each of South Africa’s  regions has different volumes and charges associated with each tier, thus each council and municipality charges different rates toward these. (You can find all rate charges specified on your account statement or on the budgets as approved by your local council or municipality.

Urban Utilities uses the exact budget figures as approved by your council or municipality structure to manage the accounts on our portfolio.


How can I pay my bill?

We offer a number of flexible options for bill payment. For details of all your options, visit the Payment options section

Payment options include:

  • Pay online
  • Direct debit
  • Upay
  • By phone
  • By mail
  • In person

You can also pay your bill through MyAccount. Log in or sign up for MyAccount now.

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