Why work for urban utilities

We employ more than 150 staff and offer a diverse range of career opportunities across a broad range of disciplines including engineering, professional, administration and field based roles.

In addition to being committed to supplying the highest level of utility services to our customers, we are committed to providing our employees with:
  • a commitment to safety and employee wellbeing
  • excellent work-life balance and flexibility
  • an opportunity to be part of a team focused on being a leader within their industry
  • meaningful and rewarding work
  • competitive remuneration packages
  • great team environment
  • opportunities for transfers and promotions
  • a commitment to a constructive culture
  • an opportunity to contribute to the essential services of our community
We offer attractive employee benefits including:
  • great leave provisions
  • job specific training
  • development/career opportunities
  • study support

Our Purpose, Vision & Values

We have a unique set of organisational values. They provide guidelines for employees on what behaviour is expected and how decisions should be made. When selecting new employees we look for:

  • relevant skills and abilities
  • a commitment to safety
  • ability to live our values
  • willingness to learn from experience and apply this successfully in new situations

Our Purpose

To enrich quality of life

Our Vision

We will be recognized for our excellence in Utility services that meet the evolving needs of our customers and enhance our local communities 

Our Culture

We’re focused on growing a constructive culture where everyone in all parts of our business contribute to our cultural transformation journey.

Our leaders, in consultation with their teams, set realistic, yet challenging goals and ensure there is clear accountability for everyone’s roles. We provide support and regular feedback so everyone understands how they are performing, the value of their work and how their role contributes to our purpose of “Enriching quality of life”. We encourage collaboration to achieve the best outcomes for the organisation and the communities we serve. We’ve made significant improvements to our culture and regularly ask for feedback about how things are changing and improving.

Our Innovation Focus

Our Innovation Program is delivering operational efficiencies, improved safety practices, enhanced customer outcomes and improvements to our workplace culture.

Women in Leadership Group

Our Women in Leadership Group was established in 2016 to promote and harness the potential of women and contribute to the inclusive leadership culture at Urban Utilities. The group has 24 members who are current or aspiring leaders from all areas of the organisation. Members provide formal and informal support to their female colleagues through mentoring; research, training and development opportunities; and guidance on achieving work/life balance, health and wellness.

Young Water Professionals Group

Our Young Water Professionals Group was established in 2016, and is dedicated to fostering young talent across the business. The group currently has 20+ members, with a smaller committee overseeing the group’s operation. Members have the opportunity to access resources and events that contribute to their personal and professional development.

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Useful Links & Tips

Urban Utilities Office

Design Quarters, Nicol Grove Office Park, William Nicol drive, Cnr Leslie, Fourways, Gauteng, South Africa
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Information Contact Number

National Office
+27 (0) 11 780 8235

Emaill Us

Click here to email ENQUIRIES
Click here to email SALES

Pricing On Cloud Readings
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Pricing on Tank Level Management
Pricing On Geyser Management

PRICING

Utility Management

Always know what you’ll pay for accurate water meter readings

12 Months

R1100

PER METERING UNIT

Annual Meter Management

Unit Price

R900

What Is Included

1x Utility Metering Device
Daily Meter Readings
Live Access to property data
Integrated With all Councils
24h Utility support

Monthly

R100

PER METERING UNIT

Monthly Meter Management

Unit Price

R900

What Is Included

1x Utility Metering Device
Daily Meter Readings
Live Access to property data
Integrated With all Councils
24h Utility support

24 Months

R2100

PER METERING UNIT

Bi-annual Meter Management

Unit Price

R900

What Is Included

1x Utility Metering Device
Daily Meter Readings
Live Access to property data
Integrated With all Councils
24h Utility support

Learn more about our Cloud Metering

FAQs

Frequently asked questions

HOW CAN I JOIN URBAN UTILITIES?

You can join Urban Utilites and have your property utilities account managed by simply clicking on the Join Now button, by sellecting your option best suited.

WHAT COST ARE INVOLVED IN JOINING?

The cost structure are divided into 2 main sections:

Monthly Management Fees:
– Monthly fee per meter installed @ R100 p/m

 

Equipment Fees: (once off)
– Water Management Device @ R865 incl
– Electrical Management Device + electrical Kw/h meter @ R2315 incl

The above fees exclude installation fees

HOW WOULD MY METER READINGS BE TAKEN?

Urban Utilities would install a small device on either the (Water or Electrical) infrastructure that would allow us to capture all consumptions through our integrated cloud based network.

HOW DOES IT INTEGRATE WITH MY COUNCIL?

Urban Utilities developed a stable integrated process that integrates with each council, this allows for all the data as collected from the property on either (Water or Electricity) to be provided to the specific council. This all happens on a monthly basis and gets processed directly from the main Urban platform via a automated process.

WHAT NEEDS TO BE INSTALLED TO ALLOW FOR THE AUTOMATED READINGS?
To capture the actual consumption readings live from your property Urban Utilities would need to install a small device on either the (Water or Electrical) architecture that would allow for the actual meter data to be processed into the Urban network infrastructure.

The Urban IoT network is cloud based thus allowing for the installations to be done seamlessly and without any major changes on the property.
90% of the installation is a plug & Play and can be done by any property owner. The other 10% only comes into effect if changes on the property architecture is needed and this would need to be done by either a qualified “electrician or plumber”.

WHERE WOULD I BE ABLE TO VIEW MY PROPERTIES UTILITIES DATA?

Urban Utilities designed a state of the art “National Utilities Portal” that allows for direct interaction between the actual property data, the property owner and the the utilities provider.
This process allows for direct interaction between all parties, thus allow the flow of true and accurate information and utilities data to be processed 24/7 365 days of the year directly from the utilities portal.

Access to the “National Utilities Portal” can be obtained by registering on the national platform
Click here to register and Join Urban Utilities

Storage Tank Management

Storage tank level indication at your finger tips

12 Months

R1200

PER STORAGE TANK / ANNUALLY

Annual Storage Tank Management

Unit Price

R2 265.50 

What Is Included

1x Storage Tank Device
Real Time Storage Tank Levels
Live Access To Storage Tank Data
Integrated Stock Control Process
Full Reporting Platform
Real Time Level Wornings
24h support

Monthly

R100

PER STORAGE TANK / MONTHLY

Monthly Storage Tank Management

Unit Price

R2 265.50 

What Is Included

1x Storage Tank Device
Real Time Storage Tank Levels
Live Access To Storage Tank Data
Integrated Stock Control Process
Full Reporting Platform
Real Time Level Wornings
24h support

24 Months

R2400

PER STORAGE TANK / BI-ANNUALLY

Bi-annual Storage Tank Management

Unit Price

R2 265.50 

What Is Included

1x Storage Tank Device
Real Time Storage Tank Levels
Live Access To Storage Tank Data
Integrated Stock Control Process
Full Reporting Platform
Real Time Level Wornings
24h support

Learn more about our Storage Tank Management

FAQs

Frequently asked questions

HOW CAN I JOIN URBAN UTILITIES?

You can join Urban Utilites and have your tank level account managed by simply clicking on the Join Now button, by sellecting your option best suited.

WHAT COST ARE INVOLVED IN JOINING?

The cost structure are divided into 2 main sections:

Monthly Management Fees:
– Monthly fee per meter installed @ R100 p/m

 

Equipment Fees: (once off)
– Tank Level Management Device
@ R2265.50 incl

 

The above fees exclude installation fees

HOW WOULD MY TANK LEVELS BE MANAGED?

All tank levels are managed through our state of the art IoT “LSM” unit. The unit forms part of the smart level sensing network that transmit all the relevant data into the cloud in realtime, this allows for valuable insight into the current tank status with loads of extra functionalities available to the user.

Read more about this on our product page by clicking here

HOW DOES IT INTEGRATE ON THE NETWORK?

The “LSM” units communicate onto our secure Urban IoT network, this process takes place in realtime to provide accurate and realtime information to the client.

All “LSM” units are free of any wiring and do not need to have electricity to operate, thus they can be implemented completely independently, where ever you need them the most even if its in rural areas.

WHAT NEEDS TO BE INSTALLED TO ALLOW FOR THE AUTOMATED TANK LEVEL MANAGEMENT?

To capture the actual tank level information live from your storage tanks, Urban Utilities would need to install a small device on storage tanks that would allow for the actual data to be processed into the Urban network infrastructure.

The Urban IoT network is cloud based thus allowing for the installations to be done seamlessly and without any major changes in the infrastructure.

90% of the installation is a plug & Play and can be done by any property owner. The other 10% only comes into effect if changes on the architecture are needed and this would need to be done by either a qualified “installer”.

 

Read more about this on our product page by clicking here

WHERE WOULD I BE ABLE TO VIEW MY TANK LEVEL DATA?

Urban Utilities designed a state of the art “Tank Level Management System” that allows for direct interaction between the actual tank level data and the client, this all takes place through our Urban Tank Portal

This process allows for direct interaction between all parties, thus allowing the flow of true and accurate information and tank level data to be processed 24/7 365 days of the year directly from the interactive tank level portal

Access to the “NTank Level Portal” can be obtained by registering on the national platform
Click here to register and Join Urban Utilities

Geyser Burst Management

Detect geyser burst and prevent water damage

12 Months

R1200

PER GEYSER / ANNUALLY

Annual Geyser Management

Unit Price

R2 288.50

What Is Included

1x Geyser Device
Real Time Geyser Valve Control
Real Time Burst Wornings
(SMS, Email & Push Notifications)
Real Time Leak Detection
Full Reporting Platform
24h support

Monthly

R100

PER GEYSER / MONTHLY

Monthly Geyser Management

Unit Price

R2 288.50

What Is Included

1x Geyser Device
Real Time Geyser Valve Control
Real Time Burst Wornings
(SMS, Email & Push Notifications)
Real Time Leak Detection
Full Reporting Platform
24h support

24 Months

R2400

PER GEYSER / BI-ANNUALLY

Bi-annual Geyser Management

Unit Price

R2 288.50

What Is Included

1x Geyser Device
Real Time Geyser Valve Control
Real Time Burst Wornings
(SMS, Email & Push Notifications)
Real Time Leak Detection
Full Reporting Platform
24h support

Learn more about our Geyser Management

FAQs

Frequently asked questions

HOW CAN I JOIN URBAN UTILITIES?

You can join Urban Utilites and have your property geyser managed by simply clicking on the Join Now button, by sellecting your option best suited.

WHAT COST ARE INVOLVED IN JOINING?

The cost structure are divided into 2 main sections:

Monthly Management Fees:
– Monthly fee per meter installed @ R100 p/m

 

Equipment Fees: (once off)
– Geyser Management Device @ R2288.50 incl

The above fees exclude installation fees

HOW WOULD MY GEYSER BE MAMANGED?

The geyser management units are designed for control over the water management process that takes place on the geyser itself.

In the case of a geyser burst or leak the number one issue that comes into play would be the possibility of water damage caused by the leak or a burst geyser. The geyser units act as a water detection device that shuts off the water in the event that a burst or leak in the geyser is detected.

The Urban management system then controls that actions around the possible geyser burst and leak by processing early warning messages to the property owner of the event via (sms, email and push notifications) through the urban portal.

The Geyser unit also allows for integration to your insurance provider by allowing the data to be processed to them in the event of a geyser burst or leak that will assist with immediate repairs and claims in the process.

HOW DOES IT INTEGRATE WITH MY INSURANCE PROVIDER?

We have an integration process that takes place with the insurance providers in South Africa that allow for each geyser management device installed to be processed and linked on the policy of each client in accordance with the policy process in place.

This will allow for the data process to take place between the geyser management device and the insurance provider.

WHAT NEEDS TO BE INSTALLED TO ALLOW FOR MY GEYSER TO BE MANAGED?

To manage a geyser live from your property Urban Utilities would need to install a small device on the geyser architecture that would allow for the actual geyser to be managed and the data to be processed into the Urban network infrastructure.

The Urban IoT network is cloud based thus allowing for the installations to be done seamlessly and without any major changes in the properties geyser architecture.

90% of the installation is a plug & Play and can be done by any property owner. The other 10% only comes into effect if changes on the property architecture are needed and this would need to be done by a qualified plumber.

WHERE WOULD I BE ABLE TO VIEW MY PROPERTIES GEYSER DATA?

Urban Utilities designed a state of the art “National Utilities Portal” that allows for direct interaction between the actual property data that includes the geyser infrastructure, the property owner and the insurance providers.
This process allow the flow of true and accurate information and utilities / geayser data to be processed 24/7 365 days of the year directly from the Urban utilities portal.

Access to the “National Utilities Portal” can be obtained by registering on the national platform
Click here to register and Join Urban Utilities

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