Utility System Support
Talk Utilities When You Need It
24/7 System Support At Your Fingertips
AT URBAN UTILITIES WE OFFER CUSTOMISED CALL CENTER SUPPORT FOR ALL OUR CLIENTS AND PARTNERS.
A DEDICATED TEAM, BACKED BY REGULAR TRAINING AND STATE OF THE ART TECHNOLOGY, IS READY TO HANDLE
ALL YOUR UTILITY RELATED QUESTIONS!
What Do You Get With Dedicated Support
We have a sophisticated NON STOP support service
24 hours a day, 365 days a year.
With this, we can provide call center and technical support on our utility processes, metering equipment, and software + handle queries related to Councils & Municipalities.
This is a dedicated service to drive value to our main product and utility system clients on standard and enterprise licenses.
User Needs
Don't feel like you have no support
The Urban “support system” is the first of its kind to manage utility structures as part of the utility processes, this allows each client and partner to have dedicated access to a direct contact center that’s is manned 24/7 and 365 days of the year.
With the support of this nature each client, partner, and their end-users would be able to get support on all utility aspects ranging from technical queries on equipment, utility processes, utility accounts, support on the utility portal, and lodging of disputes towards Councils and Municipalities.
Support Structures and Pricing
Each metering device registered allows the owner access to the support structure provided by Urban Utilities.
Support structure fees are applicable and will be charged per device (where and if needed).
For a breakdown of the support fees, the below would be applicable
12 Months
R144
Per Device / Annually
Annual Device Support
1x Device/Meter Support
24/7 support
Real Time uSoft Portal Support
Real Time IoT & AMR Support
Real Time STS & uWallet Support
Real Time Equipment Related Support
Real Time Account Support
Real Time Electrical & Plumbing Support
Monthly
R12
Per Device / Monthly
Monthly Device Support
1x Device/Meter Support
24/7 support
Real Time uSoft Portal Support
Real Time IoT & AMR Support
Real Time STS & uWallet Support
Real Time Equipment Related Support
Real Time Account Support
Real Time Electrical & Plumbing Support
24 Months
R288
Per Device / Bi-Annually
Bi-annual Device Support
1x Device/Meter Support
24/7 support
Real Time uSoft Portal Support
Real Time IoT & AMR Support
Real Time STS & uWallet Support
Real Time Equipment Related Support
Real Time Account Support
Real Time Electrical & Plumbing Support
Find out more about our Utility Support Structures
Useful Links & Tips
Urban Utilities Office
Cnr Leslie & William Nicol
128 Leslie Avenue
Design Quarter, Fourways
South Africa
Information Contact Number
National Office
+27 (0) 10 143 1617
