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Utility Portal System Support

 

Talk Utilities When You Need It

24/7 System Support At Your Fingertips

AT URBAN UTILITIES WE OFFER CUSTOMISED CALL CENTER SUPPORT FOR ALL OUR CLIENTS AND PARTNERS.
A DEDICATED TEAM, BACKED BY REGULAR TRAINING AND STATE OF THE ART TECHNOLOGY, IS READY TO HANDLE
ALL YOUR UTILITY RELATED QUESTIONS!

What Do You Get With Dedicated Support

We have a sophisticated NON STOP support service 

24 hours a day, 365 days a year. 

With this, we can provide call center and technical support on our utility processes, metering equipment, and software + handle queries related to Councils & Municipalities.

This is a dedicated service to drive value to our main product and utility system clients on standard and enterprise licenses.

User Needs

Don't feel like you have no support

 

The Urban “support system” is the first of its kind to manage utility structures as part of the utility processes, this allows each client and partner to have dedicated access to a direct contact center that’s is manned 24/7 and 365 days of the year.

 

With the support of this nature each client, partner, and their end-users would be able to get support on all utility aspects ranging from technical queries on equipment, utility processes, utility accounts, support on the utility portal, and lodging of disputes towards Councils and Municipalities.

 

 

Find Out More Now

Support Structures and Pricing

Each metering device implemented on each property automatically allows the owner access to the full support structure provided by Urban Utilities.

The Support structure fees are included in the annual device fees paid.

For a breakdown of the support fees the below would be applicable

12 Months

R144

Per Device / Annually

Annual Device Support

What Is Included

1x Device/Meter Support
24/7 support
Real Time uSoft Portal Support
Real Time IoT & AMR Support
Real Time STS & uWallet Support
Real Time Equipment Related Support
Real Time Account Support
Real Time Electrical & Plumbing Support

Monthly

R12

Per Device / Monthly

Monthly Device Support

What Is Included

1x Device/Meter Support
24/7 support
Real Time uSoft Portal Support
Real Time IoT & AMR Support
Real Time STS & uWallet Support
Real Time Equipment Related Support
Real Time Account Support
Real Time Electrical & Plumbing Support

24 Months

R288

Per Device / Bi-Annually

Bi-annual Device Support

What Is Included

1x Device/Meter Support
24/7 support
Real Time uSoft Portal Support
Real Time IoT & AMR Support
Real Time STS & uWallet Support
Real Time Equipment Related Support
Real Time Account Support
Real Time Electrical & Plumbing Support

Find out more about our Utility Support Structures

Useful Links & Tips

Urban Utilities Office

Design Quarters, Nicol Grove Office Park, William Nicol drive, Cnr Leslie, Fourways, Gauteng, South Africa
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Information Contact Number

National Office
+27 (0) 11 780 8235

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