Property Water Leaks

Leaks from pipes, plumbing fixtures and fittings can occur in any property, at any time, regardless of its age, location or construction method. They can occur in new homes, old homes, outside, inside, above or under the ground.

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How to check if you have a leak

We recommend you complete the following test regularly to ensure you don’t have a leak on your property.

  • After checking for visible leaks from taps, toilets and showers, turn off all taps and take a reading of your water meter . Don’t use any water for at least one hour (don’t even flush the toilet). Take another reading of your water meter and pay attention to the red numbers and dials.
  • If the dials of the meter continue to turn, or there has been an increase in the readings, you may have a leak.
  • If you are having difficulty accessing your water meter, or if you live in a unit or apartment block and don’t have an individual meter, please contact us.
  • If you find bees in your water meter, please do not kill them as native bees are protected. We will remove the bees from Urban Utilities owned meter boxes only. If the meter is not owned by Urban Utilities, you can arrange safe removal of the bees by visiting the South African Beekeepers’ Association website.
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Fixing the leak

Depending on where the leak is, we may be able to help.

You can speak with the Master Plumbing team from Urban Utilities on +27 (0) 11 780 8235 between Monday – Friday, 8am to 5pm, for a solution to the problem you may have.

Your leak or blockage our solutions, please Call Out our Plumbers

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Ways to minimise the risks associated with leaks

We understand leaks can cause distress for our customers. They not only waste water and increase your water bill, but they can also damage your home. We have several options available to help protect you against the impacts of leaks.

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Identifying where the leak is

Sometimes the source of a leak is obvious and can be located by conducting some of the following checks. However, there are often no visible signs of leaks, especially if they are underground, within walls, or in areas that are difficult to access.

  • Taps and sinks – check to see if any taps are dripping. Dripping taps will often just need a replacement washer.
  • Kitchen – check to see if there is water pooling under the dishwasher or fridge (if it is connected to the plumbing). You should also look for warped or discoloured cupboards, bench tops or walls. This is a sign that water is leaking from somewhere close by.
  • Bathroom – check to see if the toilet cistern is continually running. If it is you’ll need to contact a licensed plumber to help you fix the problem.
  • Laundry – check for water pooling under the washing machine or laundry tub. If you see pooling water in these areas, check the hoses connecting the washing machine to see if they are cracked, frayed, bulging or wet.
  • Yard – if you can see wet patches or bright green areas of grass in your yard, this could indicate that there is a concealed leak in a pipe underground. You should contact a licensed plumber to investigate.
  • Around the home – other things you can look for around the home that could indicate a leak include: Warped or discoloured walls and floorboards, damp carpets, drips on the side of the hot water system.

If you think you have a leak and a plumber is needed, you will be responsible for the cost. You will also be charged for the water that your property uses while the leak remains unprepared.

Call Out our Plumbers

AquaTrip

AquaTrip is a leak detection system that acts like a safety switch for a home’s water supply. It is installed on the incoming main water pipe leading to a property (just after the water meter) and automatically shuts off the water supply if it detects a continuous flow for longer than a pre-selected time.

Speak to us to find out more about AquaTrip and other pre-warning solutions available to you.

UTILITY SOLUTIONS

Meter Readings In The Cloud

Get acces to all your property consumptions

Tank Level Management

Manage and view all your starage tank levels

Council Account Disputes

Let us handle your account disputes

Renewable Energy Solutions

The Urban renawable solutions

CUSTOMER PORTAL

About The Urban Portal

The gateway to your utilities consumption data

Manage Your Council Account

Manage your council / municipal account from within the urban portal

Billing & Payments

Pay your council / municipal account from within the urban portal

URBAN PRICING

Pricing On Cloud Readings

Get acces to all your property consumption data live from your property

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Pricing on Tank Level Management

Manage and view all your starage tank levels and reservoir processes

Pricing On Geyser Management

Pretect your home from water damage caused by geyser burst or leaks

PRICING

Utility Management

Always know what you’ll pay for accurate water meter readings

12 Months

R1100

PER METERING UNIT

Annual Meter Management

Unit Price

R900

What Is Included

1x Utility Metering Device
Daily Meter Readings
Live Access to property data
Integrated With all Councils
24h Utility support

Monthly

R100

PER METERING UNIT

Monthly Meter Management

Unit Price

R900

What Is Included

1x Utility Metering Device
Daily Meter Readings
Live Access to property data
Integrated With all Councils
24h Utility support

24 Months

R2100

PER METERING UNIT

Bi-annual Meter Management

Unit Price

R900

What Is Included

1x Utility Metering Device
Daily Meter Readings
Live Access to property data
Integrated With all Councils
24h Utility support

Learn more about our Cloud Metering

FAQs

Frequently asked questions

HOW CAN I JOIN URBAN UTILITIES?

You can join Urban Utilites and have your property utilities account managed by simply clicking on the Join Now button, by sellecting your option best suited.

WHAT COST ARE INVOLVED IN JOINING?

The cost structure are divided into 2 main sections:

Monthly Management Fees:
– Monthly fee per meter installed @ R100 p/m

 

Equipment Fees: (once off)
– Water Management Device @ R865 incl
– Electrical Management Device + electrical Kw/h meter @ R2315 incl

The above fees exclude installation fees

HOW WOULD MY METER READINGS BE TAKEN?

Urban Utilities would install a small device on either the (Water or Electrical) infrastructure that would allow us to capture all consumptions through our integrated cloud based network.

HOW DOES IT INTEGRATE WITH MY COUNCIL?

Urban Utilities developed a stable integrated process that integrates with each council, this allows for all the data as collected from the property on either (Water or Electricity) to be provided to the specific council. This all happens on a monthly basis and gets processed directly from the main Urban platform via a automated process.

WHAT NEEDS TO BE INSTALLED TO ALLOW FOR THE AUTOMATED READINGS?
To capture the actual consumption readings live from your property Urban Utilities would need to install a small device on either the (Water or Electrical) architecture that would allow for the actual meter data to be processed into the Urban network infrastructure.

The Urban IoT network is cloud based thus allowing for the installations to be done seamlessly and without any major changes on the property.
90% of the installation is a plug & Play and can be done by any property owner. The other 10% only comes into effect if changes on the property architecture is needed and this would need to be done by either a qualified “electrician or plumber”.

WHERE WOULD I BE ABLE TO VIEW MY PROPERTIES UTILITIES DATA?

Urban Utilities designed a state of the art “National Utilities Portal” that allows for direct interaction between the actual property data, the property owner and the the utilities provider.
This process allows for direct interaction between all parties, thus allow the flow of true and accurate information and utilities data to be processed 24/7 365 days of the year directly from the utilities portal.

Access to the “National Utilities Portal” can be obtained by registering on the national platform
Click here to register and Join Urban Utilities

Storage Tank Management

Storage tank level indication at your finger tips

12 Months

R1200

PER STORAGE TANK / ANNUALLY

Annual Storage Tank Management

Unit Price

R2 265.50 

What Is Included

1x Storage Tank Device
Real Time Storage Tank Levels
Live Access To Storage Tank Data
Integrated Stock Control Process
Full Reporting Platform
Real Time Level Wornings
24h support

Monthly

R100

PER STORAGE TANK / MONTHLY

Monthly Storage Tank Management

Unit Price

R2 265.50 

What Is Included

1x Storage Tank Device
Real Time Storage Tank Levels
Live Access To Storage Tank Data
Integrated Stock Control Process
Full Reporting Platform
Real Time Level Wornings
24h support

24 Months

R2400

PER STORAGE TANK / BI-ANNUALLY

Bi-annual Storage Tank Management

Unit Price

R2 265.50 

What Is Included

1x Storage Tank Device
Real Time Storage Tank Levels
Live Access To Storage Tank Data
Integrated Stock Control Process
Full Reporting Platform
Real Time Level Wornings
24h support

Learn more about our Storage Tank Management

FAQs

Frequently asked questions

HOW CAN I JOIN URBAN UTILITIES?

You can join Urban Utilites and have your tank level account managed by simply clicking on the Join Now button, by sellecting your option best suited.

WHAT COST ARE INVOLVED IN JOINING?

The cost structure are divided into 2 main sections:

Monthly Management Fees:
– Monthly fee per meter installed @ R100 p/m

 

Equipment Fees: (once off)
– Tank Level Management Device
@ R2265.50 incl

 

The above fees exclude installation fees

HOW WOULD MY TANK LEVELS BE MANAGED?

All tank levels are managed through our state of the art IoT “LSM” unit. The unit forms part of the smart level sensing network that transmit all the relevant data into the cloud in realtime, this allows for valuable insight into the current tank status with loads of extra functionalities available to the user.

Read more about this on our product page by clicking here

HOW DOES IT INTEGRATE ON THE NETWORK?

The “LSM” units communicate onto our secure Urban IoT network, this process takes place in realtime to provide accurate and realtime information to the client.

All “LSM” units are free of any wiring and do not need to have electricity to operate, thus they can be implemented completely independently, where ever you need them the most even if its in rural areas.

WHAT NEEDS TO BE INSTALLED TO ALLOW FOR THE AUTOMATED TANK LEVEL MANAGEMENT?

To capture the actual tank level information live from your storage tanks, Urban Utilities would need to install a small device on storage tanks that would allow for the actual data to be processed into the Urban network infrastructure.

The Urban IoT network is cloud based thus allowing for the installations to be done seamlessly and without any major changes in the infrastructure.

90% of the installation is a plug & Play and can be done by any property owner. The other 10% only comes into effect if changes on the architecture are needed and this would need to be done by either a qualified “installer”.

 

Read more about this on our product page by clicking here

WHERE WOULD I BE ABLE TO VIEW MY TANK LEVEL DATA?

Urban Utilities designed a state of the art “Tank Level Management System” that allows for direct interaction between the actual tank level data and the client, this all takes place through our Urban Tank Portal

This process allows for direct interaction between all parties, thus allowing the flow of true and accurate information and tank level data to be processed 24/7 365 days of the year directly from the interactive tank level portal

Access to the “NTank Level Portal” can be obtained by registering on the national platform
Click here to register and Join Urban Utilities

Geyser Burst Management

Detect geyser burst and prevent water damage

12 Months

R1200

PER GEYSER / ANNUALLY

Annual Geyser Management

Unit Price

R2 288.50

What Is Included

1x Geyser Device
Real Time Geyser Valve Control
Real Time Burst Wornings
(SMS, Email & Push Notifications)
Real Time Leak Detection
Full Reporting Platform
24h support

Monthly

R100

PER GEYSER / MONTHLY

Monthly Geyser Management

Unit Price

R2 288.50

What Is Included

1x Geyser Device
Real Time Geyser Valve Control
Real Time Burst Wornings
(SMS, Email & Push Notifications)
Real Time Leak Detection
Full Reporting Platform
24h support

24 Months

R2400

PER GEYSER / BI-ANNUALLY

Bi-annual Geyser Management

Unit Price

R2 288.50

What Is Included

1x Geyser Device
Real Time Geyser Valve Control
Real Time Burst Wornings
(SMS, Email & Push Notifications)
Real Time Leak Detection
Full Reporting Platform
24h support

Learn more about our Storage Tank Management

FAQs

Frequently asked questions

HOW CAN I JOIN URBAN UTILITIES?

You can join Urban Utilites and have your property geyser managed by simply clicking on the Join Now button, by sellecting your option best suited.

WHAT COST ARE INVOLVED IN JOINING?

The cost structure are divided into 2 main sections:

Monthly Management Fees:
– Monthly fee per meter installed @ R100 p/m

 

Equipment Fees: (once off)
– Geyser Management Device @ R2288.50 incl

The above fees exclude installation fees

HOW WOULD MY GEYSER BE MAMANGED?

The geyser management units are designed for control over the water management process that takes place on the geyser itself.

In the case of a geyser burst or leak the number one issue that comes into play would be the possibility of water damage caused by the leak or a burst geyser. The geyser units act as a water detection device that shuts off the water in the event that a burst or leak in the geyser is detected.

The Urban management system then controls that actions around the possible geyser burst and leak by processing early warning messages to the property owner of the event via (sms, email and push notifications) through the urban portal.

The Geyser unit also allows for integration to your insurance provider by allowing the data to be processed to them in the event of a geyser burst or leak that will assist with immediate repairs and claims in the process.

HOW DOES IT INTEGRATE WITH MY INSURANCE PROVIDER?

We have an integration process that takes place with the insurance providers in South Africa that allow for each geyser management device installed to be processed and linked on the policy of each client in accordance with the policy process in place.

This will allow for the data process to take place between the geyser management device and the insurance provider.

WHAT NEEDS TO BE INSTALLED TO ALLOW FOR MY GEYSER TO BE MANAGED?

To manage a geyser live from your property Urban Utilities would need to install a small device on the geyser architecture that would allow for the actual geyser to be managed and the data to be processed into the Urban network infrastructure.

The Urban IoT network is cloud based thus allowing for the installations to be done seamlessly and without any major changes in the properties geyser architecture.

90% of the installation is a plug & Play and can be done by any property owner. The other 10% only comes into effect if changes on the property architecture are needed and this would need to be done by a qualified plumber.

WHERE WOULD I BE ABLE TO VIEW MY PROPERTIES GEYSER DATA?

Urban Utilities designed a state of the art “National Utilities Portal” that allows for direct interaction between the actual property data that includes the geyser infrastructure, the property owner and the insurance providers.
This process allow the flow of true and accurate information and utilities / geayser data to be processed 24/7 365 days of the year directly from the Urban utilities portal.

Access to the “National Utilities Portal” can be obtained by registering on the national platform
Click here to register and Join Urban Utilities

UTILITY SUPPORT

Report Water Leaks

Report any water leak within your
local area

Book a Plumber or Electrician

Need Help
Book a plumber or electrician online

Support Ticket

Lodge a general utilities support
ticket with us

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