Lodge your account & billing dispute

Complete the form below and follow the steps for resolution

Completing the Form below allows Urban Utilities to lodge your complaint with your utility service provider (your “Council/Municipality”) and allow us to assist in providing resolution on the account dispute.

Dispute ID

Dispute Discription

Property Type

Select your property type

ID Number

The ID number will be used for verivication on the "Council & Municipal" account

Name

Last Name

Email Address

Provide a valid email address

Phone Number

Provide a valid contact number

Select Your Province

Other

If other is selected - list your province above

Select Your Council / Municipality

Other

If other is selected - list your municipality above

Street Address

List the address as it appears on your Council/Municipality statement

Council / Municipal Acc Nr (Water & Electricity)

Water Acc Nr

List if different from main acc nr

Electricity Acc Nr

List if different from main acc nr

Avg Monthly Council/Municipal Billing Amount

R100 - R1000

R1000 - R3000

R3000 - R5000

R5000 - R10000

R10000 - R20000

R20000 - R30000

R30000+

Select your avg amount

Amount In Arears

List if the account is in arears

Reason

Why is the account in arears?

Dispute Lodged

Is there a current dispute in progress

Dispute Number

Provide the dispute nr if you marked "yes" above

Comments

Provide us some details on your dispute, the more detail the better

Upload Documents

Upload your documents: latest 3 months account statement from your Council / Municipality + Copy of your ID

Payment on Dispute

Type in the value 50 - This is the monthly fee payment of R50 over 24 months = R1200 in Total to allow for the Dispute to be processed