Contact Us

Lodge your account & billing dispute

Complete the form below and follow the steps for resolution


Completing the Form below allows Urban Utilities to lodge your complaint with your utility service provider (your “Council/Municipality”) and allow us to assist in providing resolution on the account dispute.
Select your property type
The ID number will be used for verivication on the "Council & Municipal" account
Provide a valid email address
Provide a valid contact number
If other is selected - list your province above
If other is selected - list your municipality above
List the address as it appears on your Council/Municipality statement

List if different from main acc nr
List if different from main acc nr
Select your avg amount
List if the account is in arears
Why is the account in arears?
Is there a current dispute in progress
Provide the dispute nr if you marked "yes" above
Provide us some details on your dispute, the more detail the better

Upload your documents: latest 3 months account statement from your Council / Municipality + Copy of your ID

Type in the value 50 - This is the monthly fee payment of R50 over 24 months = R1200 in Total to allow for the Dispute to be processed

Useful Links & Tips

Urban Utilities Office

Cnr Leslie & William Nicol
128 Leslie Avenue
Design Quarter, Fourways
South Africa


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Click here to email SALES

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