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Access your utility data live in the cloud

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Level control at your fingertips

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Council Account Disputes

Billing account dispute processes

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Geyser Management

Control your geysers with build-in burst warnings

Renewable Energy

Green energy solutions

Want To Know More

About The Urban Portal

Your gateway to your utility data

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Council Account Management

Let us manage your council account the correct way

Utility Billing & Payments

Your all in one council billing payment process

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Utility Software - uSOFT

The #1 utility software used worldwide

Metering Equipment

Top utility metering equipment brands

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Report Water Leaks

Report major water leaks that you know off

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Need Electricians or Plumbers

Access to accredited electricians and plumbers when you need them most

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System Support

Get 24/7 support on the uSOFT portal

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Support Tickets

Lodge a support ticket for assistance

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Lodge your account & billing dispute

Complete the form below and follow the steps for resolution

 

Completing the Form below allows Urban Utilities to lodge your complaint with your utility service provider (your “Council/Municipality”) and allow us to assist in providing resolution on the account dispute.
Select your property type
As listed on the CIPRO registration documents
As listed on the CIPRO registration documents
company representative name
Company representative last name
Provide a valid email address
Provide a valid contact number
If other is selected - list your province above
If other is selected - list your municipality above
List the address as it appears on your Council/Municipality statement
List if different from main acc nr
List if different from main acc nr
Select your avg amount
List if the account is in arears
Why is the account in arears?
Is there a current dispute in progress
Provide the dispute nr if you marked "yes" above
Provide us some details on your dispute, the more detail the better
Upload your documents: latest 6 months account statement from your Council / Municipality + Copy of listed Directors ID + Company Registration Documents
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Urban Utilities Office

Cnr Leslie & William Nicol
128 Leslie Avenue
Design Quarter, Fourways
South Africa

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National Office
+27 (0) 11 513 3047

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