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Utility Bill Disputes

Disputes on utility account level can take months to resolve and if not handled accordingly can result in disconnection of services.

Urban Utilities can assist in all utility account dispute processes throughout South Africa.

Council & Municipal Account Dispute Management

Disputes on “Council & Municipal” accounts for property owners happens on a monthly basis due to the nature of the current billing processes implemented by the
257 Councils & Municipalities within South Africa.
Due to the fast number of different types of properties, the dispute process differs by nature in the way it would be handled, thus we need to make sure that we capture and structure your dispute in accordance to the implementation strategy.

Common Billing Dispute Areas


Water Disputes

All your water account dispute management


Electrical Disputes

All your electrical dispute management


Sanitation Disputes

All your sanitation & effluent dispute management

Rates & Taxes Disputes

All your property rates & taxes dispute  management

Managing utility account disputes form part of our dedicated services


With an internal dispute resolution department, Urban Utilities is one of the very few providers that do a full spectrum of dispute resolution process services.

The Urban dispute department as managed by Ted Blom is formidable in fighting for the rights of consumers when it comes to incorrect and irregular billing

Urban Utilities

Keeping the lights on With Urban

Urban Utilities provides a formal dispute resolution process and strategy design as each situation differs by nature.

Processing disputes can be a tedious process but is essential when overbilling on accounts takes place, as it can result in disconnection of services if not acted on early.

Making use of Urban Utilities you will have access to one of the most formidable teams of experts that would handle your account dispute, making sure that each step of the process is covered to ensure that your lights stay on during the dispute period until a resolution had been put in place.

What Do You Get With Dispute Management

Formal dispute analysis
lodging of disputes at the supplier level
Full account audit
Implementation of the dispute process
dispute negotiations with utility suppliers
Escalation process to NERSA where applicable
Setup of legal documents on the resolution
Resolution strategy implementation
Full account managment
Scrubbing of account once resolved

Simplify Account Disputes

Urban Utilities created an effective way to manage utility account disputes by implementing key dispute strategies to ensure that the formal process is taken care of.

The formal account dispute process we follow allows us to manage properties, buildings, facilities, utility performance, sustainability data collection, during the entered process that the dispute is running. It also allows us to build a sustainable account management process to ensure that the account does not fold moving forward, thus allowing for a sustainable process.

We don’t just handle disputes but we manage them

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Urban Utilities Office

Cnr Leslie & William Nicol
128 Leslie Avenue
Design Quarter, Fourways
South Africa


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