Utility Bill Disputes
Disputes on utility account level can take months to resolve and if not handled accordingly can result in disconnection of services.
Urban Utilities can assist in all utility account dispute processes throughout South Africa.
Council & Municipal Account Dispute Management
Common Billing Dispute Areas
Water Disputes
All your water account dispute management
Electrical Disputes
All your electrical dispute management
Sanitation Disputes
All your sanitation & effluent dispute management
Rates & Taxes Disputes
All your property rates & taxes dispute management
Managing utility account disputes form part of our dedicated services
With an internal dispute resolution department, Urban Utilities is one of the very few providers that do a full spectrum of dispute resolution process services.
The Urban dispute department as managed by Ted Blom is formidable in fighting for the rights of consumers when it comes to incorrect and irregular billing
Keeping the lights on With Urban
Urban Utilities provides a formal dispute resolution process and strategy design as each situation differs by nature.
Processing disputes can be a tedious process but is essential when overbilling on accounts takes place, as it can result in disconnection of services if not acted on early.
Making use of Urban Utilities you will have access to one of the most formidable teams of experts that would handle your account dispute, making sure that each step of the process is covered to ensure that your lights stay on during the dispute period until a resolution had been put in place.
What Do You Get With Dispute Management
Simplify Account Disputes
Urban Utilities created an effective way to manage utility account disputes by implementing key dispute strategies to ensure that the formal process is taken care of.
The formal account dispute process we follow allows us to manage properties, buildings, facilities, utility performance, sustainability data collection, during the entered process that the dispute is running. It also allows us to build a sustainable account management process to ensure that the account does not fold moving forward, thus allowing for a sustainable process.
We don’t just handle disputes but we manage them
Useful Links & Tips
Urban Utilities Office
Cnr Leslie & William Nicol
128 Leslie Avenue
Design Quarter, Fourways
South Africa
Information Contact Number
National Office
+27 (0) 10 143 1617
