Urban Utilities Customer Portal

Urban Utilities Account Management and Customer Portal delivers an exceptional customer experience that provides complete end to end platform that meets all the utility needs now and into the future.

Put an end to Incorrect Billing and Estimations, No more incorrect meter readings and frustrations with your utility accounts. The Urban Customer Portal specifically designed for clients that wants to ensure their utility bills are correct and accurate.

Available 24/7/365, our customer portal allows clients to view their utility consumptions and billing information live, the solution caters for all type of property owners and can be scaled as needed to provide the most accurate and drilled down information to cater for specific needs.


Discover how we increase client engagement with a range of self-serve features, and utility support structures all integrated into our Urban Utilities customer interface.

Urban Utilities modern approach to utility technology means our customers are empowered with the most innovative customer platform in the industry, ready for whatever utility challenges lie ahead. The Urban portal expertly manages each stage of the utility lifecycle, from consumption, billing and support operations, to customer programs and deep customer engagement.

The Changing Industry

The utility industry faces transformative pressures from nearly every angle. Consumer expectations continue to evolve swiftly as available technology drives new trends and makes information more accessible. Conservation efforts and changing markets around the world continue to influence regulations and utility challenges.

Ideas that were once considered cutting edge – smart grid, pre-paid billing – are becoming commonplace and require us to respond more quickly. At Urban Utilities we developed a Customer Information portal that not only meets the needs now, but one that also positions us to easily adapt as the industry continues to change, proactively leveraging innovative business models to promote growth and longevity and ensuring customer satisfaction.

A Complete Customer Platform

Modern consumers expect more than just a bill from their utility providers: they want a consistent and valuable experience through a variety of channels. They want more choice in how they interact, and they want more access to information on demand. Urban Utilities Customer portal allows us to engage the modern consumer with more flexibility and agility.

Urban Utilities Customer portal meets the needs of all clients and caters for all sizes with a modular design. The core component of the customer portal is a powerful data management system that lays the foundation for accurate consumption data collection and billing strategies, ensuring that all consumptions are true reflections with accurate billing.

To find out more about the Urban Utilities Customer portal simply register and see what the portal can do for your Council / Municipality account management – Now and in the Future!

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